Post by account_disabled on Dec 20, 2023 5:45:36 GMT
A refund to go to the Dyson Demo Store to pick up a brush with the personalized box. Indeed, after realizing that I had made a mistake, I went to find out more on the Dyson website and I saw this specific offer, reserved for purchases at the Demo Store. Certainly I should have informed myself better before, prepared my purchase and there would have been no problem. But I know several salespeople in store who would have tried to understand the product I wanted. I myself was a store salesperson and I always made a point of checking and validating that the product chosen by the customer corresponded to their needs.
The specialist is supposed to be the salesperson in the store, not the Email Data customer. In the end, a lost sale for Boulanger, not for Dyson. Dyson First surprise from the Demo Store: the “automatic” door does not open from the outside. We need to come and open the door for you. Not great reception especially with automatic doors. Second surprise: once inside, I am confronted with an experience that I can't stand in stores: 2 salespeople with a customer. When no one is waiting, no worries, it doesn't bother anyone. But wasting time waiting for a salesperson to become available when there are 2 of them with the same customer completely ruins my customer experience.
And so I wait... a certain time before one of the two frees himself and comes to worry about my visit. Aim In this brand, “top” experience. This is the closest home furnishings store to where we were over the holidays. We have 3 year old twins, so we wanted 2 children's beds + 2 mattresses + 2 duvets with covers + 2 pillows with pillowcases... a little over €1,000 worth of products. We arrive at 6:30 p.m. The store closes at 7 p.m. The sellers avoid us and look away when we turn towards them, when we manage to corner one at the corner of an aisle. It’s 6:50 p.m.
The specialist is supposed to be the salesperson in the store, not the Email Data customer. In the end, a lost sale for Boulanger, not for Dyson. Dyson First surprise from the Demo Store: the “automatic” door does not open from the outside. We need to come and open the door for you. Not great reception especially with automatic doors. Second surprise: once inside, I am confronted with an experience that I can't stand in stores: 2 salespeople with a customer. When no one is waiting, no worries, it doesn't bother anyone. But wasting time waiting for a salesperson to become available when there are 2 of them with the same customer completely ruins my customer experience.
And so I wait... a certain time before one of the two frees himself and comes to worry about my visit. Aim In this brand, “top” experience. This is the closest home furnishings store to where we were over the holidays. We have 3 year old twins, so we wanted 2 children's beds + 2 mattresses + 2 duvets with covers + 2 pillows with pillowcases... a little over €1,000 worth of products. We arrive at 6:30 p.m. The store closes at 7 p.m. The sellers avoid us and look away when we turn towards them, when we manage to corner one at the corner of an aisle. It’s 6:50 p.m.